FAQ

Welcome to the GoodShippers FAQ page. Here, we’ve answered some of the most common questions about our international product sourcing and delivery service. If you don’t find your question here, feel free to contact our support team.

1. What is GoodShippers?

GoodShippers is an e-commerce service based in Bangladesh that helps you buy products from international online stores. You tell us what you want, and we take care of everything — from sourcing and purchasing to shipping and local delivery.

The process is simple and customer-friendly. You start by submitting your product request — just share the item link or name along with your preferred specifications such as size, color, or quantity. Once we receive your request, our team verifies the product’s availability and authenticity, calculates all related costs (including product price, shipping, customs, and local delivery), and sends you the final quote. After you confirm and make the payment, we proceed to purchase the item on your behalf. From there, we handle everything — international shipping, customs clearance, and safe delivery to your address in Bangladesh.

You can request almost any product available online — electronics, gadgets, fashion items, beauty products, books, and more — as long as it’s legal to import in Bangladesh. We support platforms like Amazon, AliExpress, eBay, Walmart, etc.

No. You can pay us using local payment methods such as Bkash, Nagad, Rocket, bank transfer, or other available options. We handle the international payment for you.

No. You can pay us using local payment methods such as Bkash, Nagad, Rocket, bank transfer, or other available options. We handle the international payment for you.

No, we believe in full transparency. You’ll receive a complete cost breakdown before confirming your order — including the product price, international shipping, customs duties (if applicable), and local delivery fee.

Yes. Once your product is shipped, we’ll provide tracking details so you can monitor its progress until it reaches your doorstep.

We do our best to ensure the product arrives safely and correctly. If your item is damaged, incorrect, or not as described, contact us within 24 hours of delivery. We’ll investigate the issue and offer a fair resolution.

Due to the nature of international sourcing and third-party logistics, we do not offer refunds after an order is confirmed and processed. However, if an issue occurs due to our error, we will take responsibility and work to resolve it.

You can easily get in touch with our support team through multiple channels. For general inquiries or order-related questions, you can email us at support@goodsshippers.com If you prefer real-time communication, feel free to reach us via WhatsApp or phone at ০১৯৮৪৪৪০০৬৬. Additionally, our Live Chat feature is available on our website during business hours, where our team is ready to assist you. We’re always here to help and guide you at every step of your shopping journey with GoodShippers.